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FAQ'sWho Is Lamps By Us?Lamps By Us is your source for quality, high-end home lighting fixtures at direct-from-factory prices. Because our family has been in the lighting business for over 25 years, we can provide you with a great selection of lighting fixtures, exceptional customer service, affordable pricing, and an overall positive online shopping experience. How do I place an order with Lamps By Us?For your convenience, our online ordering process is automatic and available to you at anytime, 24 hours a day, 7 days a week. You do not need to create an account in order to browse our store. You can see the wide selection of products by clicking on any product category, such as "Ceiling Lights". As you browse, you can place items in your shopping basket. Our 1-page checkout process is quick and simple. Creating an account will allow you to later view your order history and use our Wish List feature. How can I pay for my order?To make your shopping experience with us convenient and easy, we accept MasterCard, Visa, American Express, and Discover. We also accept PayPal and Google Checkout. We're sorry, but we do not ship orders C.O.D or accept orders paid by check. Do you charge sales tax?Orders shipped to California will be charged sales tax. All other orders will not incur sales tax. If you are a California company that is purchasing for resale only, have a legitimate tax certificate, and do not want to be charged sales tax, you must first contact us before placing your order. We will request, among other things, a faxed copy of your Resale Certificate. Upon approval, we will then set you up in our system for automatic sales tax exemption. How soon will I receive my order?At Lamps By Us, we make every effort to ship your order as quickly as possible. We ask that you allow 7-10 business days for delivery of your order for standard orders. How do you ship your orders?All orders are shipped via UPS Ground to the lower 48 contiguous United States. Express delivery (ie. 2nd Day or Overnight) is required for orders shipped to Alaska, Hawaii, or Puerto Rico. Express delivery is optional for all other orders. Please review our customer support page for additional information. Do you ship outside the United States?No. At this time, we only accept orders that originate from and ship within the United States. Do you ship orders C.O.D.?No. We do not ship orders C.O.D. All orders are prepaid. Do you ship to P.O. Boxes or APO/FPO?No. At this time, we do not ship orders to P.O. Boxes or APO/FPO addresses. What happens if you are out of stock of an item?If we are out of stock on an item that you ordered, we will immediately contact you to let you know. You can then choose to cancel the item or keep it on backorder. We will keep you updated via emai on the status of the backordered item, as well as when it ships. When do you charge my credit card?Your credit card is charged at the time of placing your order. How secure is it to buy from Lamps By Us?At Lamps By Us, we share your concerns about security and privacy. We protect your sensitive information, like credit card numbers, by using SSL (Secure Sockets Layer) technology, which encrypts all information you provide to us. Our SSL has been certified by GeoTrust, one of the oldest and most respected security solutions company on the Internet. We use PayPal to process all credit card orders, and offer Google Checkout as well. PayPal and Google are both very well-respected company, providing additional security by using state-of-the-art encryption for even more protection of your sensitive information. So rest assured that shopping at Lamps By Us is actually statistically much safer than using your credit card at your local department store or restaurant. What kind of guarantees do you offer?Price Guarantee: We offer you an amazing 120% price guarantee! Not only will we match a competitor's price, we will give you an additional 20% off on the difference. Just contact us before you place your order and let us know where it's being sold. Our price guarantee is only applicable when comparing with another authorized retailer, and not with discount sites like eBay, Amazon, Overstock and other similar sites. Satisfaction Guarantee: Your satisfaction is guaranteed! At Lamps By Us, we stand behind all the products we sell, and we offer our customers a no-hassle return and exchange policy. In fact, we offer you a full 90 Day Money Back Guarantee! If, for any reason, you are not satisfied with your purchase, you can return a product within 90 days of receiving it. Just call us first to receive a Return Authorization number.The product must be in its original packaging and condition. Lamps By Us will promptly refund you the cost of the items returned (less any shipping costs). Do your products carry a warranty?All products sold by Lamps By Us are backed up by the manufacturer’s warranty. The length of warranty depends on the product and manufacturer. Please consult a customer service representative for more information and assistance in processing your claim. What is your return policy?We do our best to accommodate our customers when it comes to returns or exchanges, although we do have a set of guidelines that must be followed. Please view our Return Policy for more information. Does Lamps By Us protect our privacy?Regarding privacy issues, please view our Privacy Policy. |
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